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Old 4 Weeks Ago
kathysrazor kathysrazor is offline
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Join Date: Aug 2017
Posts: 1
Unhappy Dead after upgrade

I ran an update on my STIR+ through Detector Tools, and now the unit won't display anything.

I am still able to enter the update mode by holding down Power and Mute. When I try to re-update using Detector Tools, it tells me to cycle the ignition and wait for it to show the device is connected. I do so, and it shows up as connected, but when I click OK, nothing happens. The "Update Detector" dialog just shows up again.

I know that I'm able to enter the update mode - it shows up in device manager as a USB HID vendor-defined device. Detector tools is able to read the serial number, and the keypad glows red (so I know that it's reading the keypad input).

Do I have to have an active subscription in order to do a device update, rather than a map update?
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  #2  
Old 3 Weeks Ago
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BeltronicsPro BeltronicsPro is offline
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Join Date: Apr 2009
Posts: 1,011
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I am sorry to hear about the issue you are having with your STi-R Plus.

No, you do not need a subscription to update the system's software/firmware. Only merging the latest Defender database requires a subscriptions.

It sounds like a component is not responding. For further assistance please contact your installer or our customer service department at the number in my signature below.
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